Reachfive Blog

New podcast: Transforming Customer Experience at Micromania

Written by Jeremy Dallois | May 19, 2025

🎧 New podcast available on our YouTube channel! 📺

We are delighted to share an enriching conversation between Samuel Vandamme, E-commerce Director at Micromania, Matthias Gelgon, Pre-sales Engineer, and Jeremy DALLOIS, CEO of ReachFive. Discover our insights on the transformation of customer journeys at #Micromania.

✨ During the #OnetoOne event in Monaco this spring, we had the opportunity to present a captivating workshop entitled "Revolution at Micromania: Customer Experience Transformed with ReachFive."

During this session, we had the opportunity to highlight how ReachFive is helping to reinvent the user experience by offering:

- Customer data enrichment: Optimizing customer understanding at every interaction.
- Customer identity unification: Creating a seamless 360° customer view.
- Increased account security: Strengthening trust and security at every touchpoint.

Our omnichannel approach seamlessly connects all touchpoints, ensuring a seamless transition between digital and physical stores.

🔗 Listen to the full podcast for an in-depth look at our successful collaboration with Micromania.