From digital transformation to customer centricity, ReachFive’s CIAM platform is a driving force behind business change.
Transforming the customer experience for the better must be an ongoing, top priority. This should make the implementation and adoption of experience-enhancing technologies such as ReachFive’s CIAM platform of keen interest to any business leader seeking to enhance their company’s success — and their own career. Business leaders can’t leave such considerations to their IT department. Only by blending business acumen and IT savvy can companies keep up with customers’ fast-moving, ever-changing demands.
Below, you'll find a curated set of solution tailored to the needs and interests of business leaders who want to understand how CIAM help advance their goals.
Connect your customers without creating friction or compromising their experience.
70% of customers have authentication issues at some point in their experience, which creates friction and irritation and reduces their value potential. ReachFive creates a better authentication experience — with cutting-edge customer authentication methods, ReachFive creates a better, smoother customer experience.
Achieve better, faster support for your customers at a lower cost to you. Customer outreach for support are critical moments for your brand.
74% of consumers do not want to share their personal data by phone, and get irritated by the delay incurred by the authentication process. They have to proof who they are, and feel not being recognized. With ReachFive, authenticating customers at the beginning of a customer interaction becomes nearly instantaneous, and enables more self-service options.
Keep up with fast-changing privacy regulations and increase customer trust.
81% of consumers fear their data will be reused or transmitted without their consent. Privacy, data security and control are at the top of today's consumer concerns. ReachFive keeps you in compliance and helps customers trust.
Create 360 degree customer views by using identities to connect profiles.
80% of organizations struggle to create unified customer profiles, because of disconnected identities across the legacy system (54%) or due to poor data quality (33%). ReachFive serves as a system of record for customer identities, creating connections between customer data in disparate systems.
Make first-time purchases easier, and boost cross-sell, up-sell and retention. Great marketing is wasted if the buying process discourages conversion.
Seventy-five percent (75%) of consumers say they’ll skip a purchase if it takes too long. With ReachFive, purchasing is easy. Buyers are asked for just enough information to convert, or they can use social or other third-party credentials to register.