ReachFive commissioned an independent Forrester Consulting Total Economic Impact (TEI) Report on their CIAM solution to find out how retailers have accelerated their transformation across channels, brands, partners and technology investments - boosting account creation and conversion rates while halving data migration time.
Adeo, the global #3 in DIY retail, and Micromania, the leading video game omnichannel retailer, share their challenges and goals in this report. Like most mid-market to large B2C organizations, they were having difficulty recognizing their customers and transforming customer data into actionable insights. They had a complex mix of legacy in-house and external solutions that was leading to friction along the customer journey, and that was difficult to scale with demand.
Forrester Consulting measured the following benefits of ReachFive’s solution through independent and detailed customer interviews, data collection and financial analysis:
More revenue from better customer experience
Return on investment
over 3 years
Net benefits from implementing ReachFive
Fast return on investment
More efficient re-platformating of e-comm solution
Customer Plateform Leader, Adeo